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Police: Fake Amazon emails claim you have placed an order

Written by RSS Poster ActionFraud's blog

Action Fraud has received several reports from victims who have been sent convincing looking emails claiming to be from Amazon.

The spoofed emails from [email protected] claim recipients have made an order online and mimic an automatic customer email notification.  

In one example below, the scam email claims recipients have ordered an expensive vintage chandelier. Other reported examples include; Bose stereos, iPhone’s and luxury watches. 

The emails cleverly state that if recipients haven’t authorised the transaction they can click on the help centre link to receive a full refund. 

The link leads to an authentic-looking website, which asks victims to confirm their name, address, and bank card information.

One victim lost £750

One victim reported entering his Nationwide banking details and later found out £750 had been stolen from his account. 

After the victim notified Nationwide they cancelled the card and refunded the money in full. 

Amazon says that suspicious e-mails will often contain:



Police: “Department of Education” ransomware alert

Written by RSS Poster ActionFraud's blog

Fraudsters are posing government officials in order to trick people into installing ransomware which encrypts files on victim’s computers. 

Fraudsters are initially cold calling education establishments claiming to be from the “Department of Education”. They then ask to be given the personal email and/or phone number of the head teacher/financial administrator. 

The fraudsters claim that they need to send guidance forms to the head teacher (these so far have varied from exam guidance to mental health assessments). 

The scammers on the phone will claim that they need to send these documents directly to the head teacher and not to a generic school inbox, using the argument that they contain sensitive information.

The emails will include an attachment - a .zip file (potentially masked as an Excel or Word document). This attachment will contain ransomware, that once downloaded will encrypt files and demand money (up to £8,000) to recover the files.

It should be noted that similar scam attempts have been...

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Police: 1 billion Yahoo accounts compromised

Written by RSS Poster ActionFraud's blog

The compromised accounts appear separate from a 2014 breach disclosed in September, when Yahoo revealed that 500 million accounts had been accessed.

Yahoo has taken steps to secure user accounts and is working closely with law enforcement. 

The internet giant is also notifying potentially affected users and is requiring people to change their passwords.

How to find out if your account has been compromised and how to protect yourself

  • If you think you have been affected change your password and security questions for your online accounts. Use three random words to create a strong password. Numbers and symbols can still be used, however three random words is the key to creating a strong and memorable password.
  • Monitor your account for any suspicious or unexpected activity.
  • Be very wary of any emails purporting to come from Yahoo, particularly if they prompt you to click any links, download any attachments or give out any personal information. 
  • Be wary of anyone calling asking for personal information, bank details or passwords. If in...

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Police: Sophisticated fraud involving convincing bank letters

Written by RSS Poster ActionFraud's blog

Lloyds customers should be on the lookout for a new sophisticated fraud that involves fraudsters sending fake bank letters. 

The convincing letters being sent are a replica template from Llyods and include their logo, address and signature from a customer service representative.  

The letter tells recipients that there have been some “unusual transactions” on their personal account and asks them to call a number highlighted in bold to confirm they are genuine. 

Automated messages harvesting details

When victims call the number, an automated welcome message is played and the caller is asked to enter their card number, account number and sort code followed by their date of birth.

Victims are then instructed to enter the first and last digit of their security number.

The fraud was spotted by the Daily Telegraph who was alerted to it by a reader who had three identical letters sent to an office address. 

On separate occasions the Daily Telegraph ran some tests using fake details and were passed to fraudsters who...

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Police: Alert: Watch out for Facebook Marketplace fraud

Written by RSS Poster ActionFraud's blog

Action Fraud is warning people to watch out for fraud on the Facebook Marketplace after receiving reports from victims who have tried to purchase items and never received them. 

Facebook’s Marketplace lets you buy and sell items with people in your community for free. All you have to do to access the Marketplace is tap on the shop icon at the bottom of the Facebook app and start searching. 

Unlike rival websites such as eBay there is no secure payment facility such as PayPal or feedback systems in place, which means it is up to buyers and sellers to agree on prices and payment methods.

Caution advised

People using the Marketplace should exercise caution as it is easy for fraudsters to post pictures of items for sale that either do not exist or are counterfeit. 

In all the cases reported to Action Fraud, fraudsters have been offering items for sale and demanding that payment is made by bank transfer. When victims ask if payment can be made through PayPal, a variety of excuses are given as to why they...

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Police: Alert: Fake emails claim you were caught speeding

Written by RSS Poster ActionFraud's blog

Action Fraud has received thousands of reports about fake emails purporting to be from Greater Manchester Police (GMP) that claim you were caught speeding.

Analysis of the reports shows the emails have been sent by cyber criminals to victims across the UK and not just in the GMP area.

The emails claim that GMP are notifying you about a Notice of Intended Prosecution (NIP) and have photographic evidence that you failed to adhere to the speed limit at specific date, time and location.

This is or course not true, but it goes on to say that because you have been named as a driver of the vehicle you have a legal obligation to comply with the provisions of the notice.

The aim of these emails is to get you to click on the link to “check the photographic evidence” which is likely to lead to malware.

NIP’s are never sent by email, they are always sent through the post using a Driver and Vehicle Licensing Agency (DVLA) registered address.

Fraudsters website shut down

Following enquiries from GMP, the website used to send...

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Police: FCA urges over 55’s to check investment opportunities

Written by RSS Poster ActionFraud's blog

The FCA is urging over 55’s to take their time to check that investment ‘opportunities’ are legitimate before they hand over their money. 

This comes as new research by the FCA reveals:

  • 22% of over 55’s and 32% of over 75’s believe they have been targeted by an investment scam in the last 3 years.
  • 55% of those who have invested in financial products did so on their own, rather than making the decision with family
  • 14% of over 55’s spend little or no time researching financial investment products before handing over money, rising to 26% of over 75’s.

According to figures from Action Fraud, on average victims of investment fraud lost £32,000 each last year. Recent pension freedoms and low interest rates offering poor returns on savings are making over 55’s an increasingly attractive target for fraudsters. 

The new research is part of the FCA’s ScamSmart campaign, helping to protect consumers from investment fraud. The campaign features an interactive tool, the FCA Warning List, that helps...

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Police: Police takedown computer network used to infect millions of devices

Written by RSS Poster ActionFraud's blog

The National Crime Agency (NCA) is asking people to protect themselves from malware after a computer network known as Avalanche has been taken down. 

Avalanche, which was set up in 2009, was used to send out millions of fraudulent emails weekly enabling cybercriminals to steal personal information such as financial details. At any given time up to 500,000 computers worldwide are believed to have been carrying infections distributed through the Avalanche network.

On 30 November 2016 a global operation by police forces from more than 30 countries, including the UK, resulted in criminal enterprises losing access to Avalanche.

Malware on the Avalanche system concentrated on but was not limited to Windows PC vulnerabilities.

To help protect yourself from the threat of malware you should ensure that you always download the latest software and app updates which contain vital security upgrades to help protect your devices.  

Remember if an email or SMS text message is unexpected or you do not recognise the...

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Police: National Lottery (Camelot) accounts accessed by cyber criminals

Written by RSS Poster ActionFraud's blog

Camelot, who run the National Lottery, have confirmed in a statement that some customer accounts may have been accessed by cyber criminals.

Camelot said in an online statement:  “We are currently taking all the necessary steps to fully understand what has happened, but we believe that the email address and password used on the National Lottery website may have been stolen from another website where affected players use the same details.”

“We do not hold full debit card or bank account details in National Lottery players’ online accounts and no money has been taken or deposited. However, we do believe that this attack may have resulted in some of the personal information that the affected players hold in their online account being accessed”.

The National Cyber Security Centre (NCSC) has been working with the National Crime Agency (NCA) and Camelot Group to investigate the incident. A criminal investigation is now underway under the leadership of the National Crime Agency.

What to do if you...

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Police: Sharp rise in people being defrauded via adverts on social media

Written by RSS Poster ActionFraud's blog

This Christmas the City of London police who run Action Fraud, supported by police forces across the country, are launching a national awareness campaign to help prevent people from becoming victims of online shopping fraud as well as other types of fraud which people fall victim to during the seasonal period. 

Over 30 days from Black Friday to Boxing Day, the ‘Advent Calendar of Christmas Fraud’ will offer advice and tips on how to beat the fraudsters this Christmas.

New figures released today show that last year, victims reported losing over £10 million to fraudsters when shopping online for Christmas presents. The largest loss was one victim who lost £86,000 when he tried to purchase a boat from a fraudster on Ebay. 

Figures for last Christmas show that last year 12,142 people said that they had been a victim of online shopping fraud during the Christmas period with 133 people saying that they had been defrauded on Black Friday and another 115 falling victim on Cyber Monday. 

Fraudsters use...

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