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Fire: Complaint FAQ

Written by RSS Poster Shropshire Fire and Rescue Service

I want to complain about the actions of a Member but I do not want to do this formally. Is there an informal way, in which I can raise issues or concerns, or do I have to provide a written complaint?

If you do not want to follow the route of a formal complaint, then you can raise issues you have about an individual Member without having to do so. You can raise your concerns by contacting the Corporate Services Manager at Shropshire and Wrekin Fire and Rescue Authority (the contact details are set out in the main guidance note). If you do wish to raise the matter informally, you should make this clear in any correspondence, including email and any telephone calls. If you do not make this clear, then the matter may be considered as a formal complaint and go through the formal process.

If your complaint is informal, it may not always be possible for any action to be taken against the Member concerned and the Member may not even be contacted to inform them of the issue. If your informal complaint relates to any serious misconduct, which...

Continues, Read More...



Fire: Guidance on complaints about members

Written by RSS Poster Shropshire Fire and Rescue Service

All Members of the Fire Authority have to comply with a Code of Conduct that details what is expected of them when they carry out their role as a Member of the Fire Authority.

This page explains how to make a complaint about a Member of the Fire Authority, if you think that they might have breached the Fire Authority’s Member Code of Conduct.

The Code of Conduct

You can view a copy of the Fire Authority’s Member Code of Conduct on this website or by contacting the Monitoring Officer, whose contact details are provided below.

Can I be confident that my complaint will be properly dealt with?

The law requires the Fire Authority to appoint an Independent Person: a person who has nothing to do with the Authority, other than in this role, who must to be consulted at various stages during the complaints process, and whose role is to ensure that all complaints are dealt with fairly.

Making a Complaint

Write to the Monitoring Officer:

Jonathan Eatough Telford & Wrekin Council Civic Offices PO Box 215 Telford TF3...

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Fire: Complaint about a member

Written by RSS Poster Shropshire Fire and Rescue Service

For complaining that a Shropshire and Wrekin Fire and Rescue Authority Member has breached their code of conduct.

Before completing this form please refer to the Guidance on complaints about Members page.

Your complaint

Please provide us with the name of the member/s you believe have breached the Code of Conduct:

Please provide us with the details of your complaint in the space below.

In your complaint you should identify why you think the Member has breached the Fire Authority’s Code of Conduct. You must include all the information that you wish to have taken into account, for example:

  • You should be specific about exactly what you are alleging the Member said or did. For instance, instead of writing that the Member insulted you, you should state what the Member said.
  • Where you can, you should provide the dates of the alleged incident/s.
  • You should confirm, if there were any witnesses to the alleged conduct and provide their names and contact details, if possible.
  • You should provide any relevant...

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Fire: Fire safety in the home talk

Written by RSS Poster Shropshire Fire and Rescue Service
17th April, 2014
Afternoon

Location: 

Sheltered housing scheme in Shrewsbury

Fire safety in the home presentation delivered by a member of the safety in the home team.  This presentation is not open to the general public.  If you would like further information on our talks/presentations or to discuss booking one, please contact the safety in the home team on 01743 260200.

Station: 



Fire: Ageing well in Wem drop in

Written by RSS Poster Shropshire Fire and Rescue Service
Leaflet explaining the different sessions and dates
24th April, 2014
10am-2pm

Location: 

Wem Town Hall

We will be attending the drop in sessions that are currently held in Wem town hall every Thursday.  The sessions are held by Shroshrie Council will lots of information on services available to residents in the Wem area.

Station: 



Fire: Ageing well in Wem event

Written by RSS Poster Shropshire Fire and Rescue Service
17th April, 2014
10am-2pm

Location: 

Wem Town Hall

We will be attending the drop in sessions that are currently held in Wem town hall every Thursday.  The sessions are held by Shroshrie Council will lots of information on services available to residents in the Wem area.

Station: 



Fire: Public fire safety in the home information

Written by RSS Poster Shropshire Fire and Rescue Service
22nd April, 2014
2.30pm-4.30pm

Location: 

New Asda store, Telford Town Centre

Firefighters will be at the new Asda store near to Telford Town Centre, offering home fire safety advice as part of the friends and family campaign.

Station: 



Fire: Fire Safety Information

Written by RSS Poster Shropshire Fire and Rescue Service
25th April, 2014
2pm-4pm

Location: 

Wicks/Aldi - Snedhill Trading Estate, Telford

Fire fighters will once again be available to give fire safety in the home advice.  This is part of the friends and family campaign.

Station: 





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